We reserve the right to amend or modify these terms and conditions at any time without prior notice. Your continued participation in our programs or services constitutes acceptance of any such changes.

Deposits, Payments and Refunds

Upon signing up for a trip, we will require either a deposit or full payment in order to reserve your spot on the trip. The deposit is 50% of the trip paid ahead of time for day trips and 30% for Expeditions

How can I Pay?

Cash is always best, as we pay our local captains with Cash, but for upfront payments we accept:

Card payment through WeTravel our booking system (+/- 3% fee)

Mexican Bank Transfer

Wise.com transfer (fees apply and are paid by you as the guest)

Is my Deposit/Payment refundable?

That Depends…

Multi-day Expeditions:

Deposit:

The 30% initial payment is non-refundable and non-transferable, as we use these funds to reserve essential services like boats, accommodations, and other amenities crucial to the expedition. However, if the cancellation is made more than 12 months ahead of the trip date, the initial deposit is fully refundable.

Cancellation more than 90 days before the trip: The second payment (Payment 2) is refundable.

Cancellation 90 days or less before the trip: No refunds can be issued for any payments made.

Note: If we manage to resell your spot after a cancellation, we're happy to offer you credit towards another trip with us.

Expedition Payment Schedule:

Payment 1 (Deposit): A 30% initial payment is required to confirm your spot.

Payment 2: another 35% of the final payment is due 90 days before the trip departure date.

Payment 3 (Final Payment): The remaining balance is due 60 days before the trip.

For Single day trips

More than 48 hours of the tour start time, we will return 50% of your payment

Within 48 hours of the tour, your payment is non refundable.

If you or anyone in your party cancels within this timeframe for any reason—such as illness, missed transportation, missed alarms, family emergencies, etc.—we are unable to refund any payments or deposits. We strongly advise that you secure travel insurance to cover any unforeseen circumstances that may prevent your participation in scheduled tours.

PLEASE NOTICE: We will refund the amount we received. Note that bank conversion rates may vary, and any discrepancies in refund amounts due to these rates or your bank's policies are not our responsibility

Trip Cancellations by us.

We do our absolute best to never have to cancel a trip. However, we do reserve the right to cancel a trip at any time for any reason.

If a trip is cancelled due to a reason we have control over, you will receive a full refund for all costs paid to us. If a trip is forced to be cancelled due to an act of god, weather, natural disaster, political upheaval, or any unforeseen issue(s) that are beyond our control, we will work with you to recover costs when possible and/or reschedule a trip if possible.

Please note: we are unable to cover any costs you incur should there be any type of cancellation, including flight changes, ticket fees, vacation time, etc. For this reason, we recommend that you purchase travel insurance.

What happens if we can’t go out to sea because of bad weather conditions?

Sometimes mother nature’s plans may not align with ours and the conditions out at sea are too rough to risk your safety. If this happens and WE say that it’s too rough to go out, the following steps will be taken:

For single-day trips: We will make every effort to arrange an alternative date for your activity within the duration of your trip. If rescheduling proves unfeasible, you have the option to apply your deposit towards a upcoming trip, or you may request a refund.

For multi-day expeditions: often this is out of our control and as we pay for a package ahead of time we can not offer you a partial refund for the missed boat trips. We will always look for an alternative activity that we can do instead of the missed boat trip.

If you choose not to go on the boat because of the conditions, but we think it's safe, kindly note that no refund will be given.

What if we don’t meet the minimum amount of participants for the tour?

Our priority is to ensure your expedition/tour proceeds as planned. In the event that the minimum required number of participants isn't met, we have a few options available:

First, we may offer you the opportunity to cover the cost of the required minimum. Alternatively, we will attempt to reschedule your expedition for an available date with a sufficient number of participants.

If neither of these options are feasible, our next step is to explore the possibility of accommodating more guests to prevent a cancellation e.g. for expeditions we could try to add guests from day trips to join the boat to cover minimum costs required to get the trip off the ground.

If none of the above options work, we will cancel the tour and provide a full refund.

However, it's important to keep in mind that we require expedition participants to have travel insurance as we are unable to cover any expenses arising from cancellations, including flight changes and associated costs.

PLEASE NOTICE: We will refund the amount we received. Note that bank conversion rates may vary, and any discrepancies in refund amounts due to these rates or your bank's policies are not our responsibility

Medical, Travel Insurance and Liability

For Expeditions:

All participants are required to have insurance for the full duration of being overseas. We ask all participants to submit copies of their medical insurance policies to us before they are officially allowed to join a trip. If you are covered through your credit card, please also submit a copy of that policy. This ensures that in the case of an emergency, we can assist you to the best of our abilities.

For Day Trips:

While we do not require all participants to have valid medical insurance when traveling on our day trips, it is strongly recommended that you always have travel insurance. Accidents are very rare, but we are not liable for any accidents, injuries, or damage to you or your belongings.

You are joining our tours at your own risk. For more details, please review our Liability Waiver Form available at: Liability Waiver Form.

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